Refund policy

Effective September 29, 2026.

Each game's Toychest — its toys and other extras — comes with a monthly membership on our Patreon page. It unlocks as soon as your payment goes through, and renews monthly until you cancel.

Payments are non-refundable. The Toychest is digital and unlocks at once, so we do not refund a payment because you changed your mind, stopped playing, or forgot to cancel. You can cancel any time on Patreon: you keep the Toychest to the end of the month you paid for, and are not charged again.

We refund a payment only:

• If the Toychest does not work for you. Write to us first — we will try to fix it, and refund that month's payment if we cannot.
• If you were charged in error, for example twice for the same month.
• Where the law requires it. Your rights under consumer law where you live are not affected.

Any other refund is at our discretion.

• In the EU and the UK. By joining, you ask for the Toychest to be unlocked straight away, and accept that once it is, the 14-day right to cancel an online purchase no longer applies to that payment.
• How refunds happen. Payments are made to us through Patreon, so refunds are issued through Patreon: ask from your Patreon billing history ("Request a refund") or write to us. Patreon may also refund a payment under its own rules, such as a charge you did not make.
• What a refund does. It returns that payment; it does not cancel your membership. To stop future payments, cancel the membership on Patreon. Access to the Toychest follows your membership on Patreon, and ends when Patreon ends it.
• Disputing a charge. Please write to us before disputing a payment with your bank: we answer every message. Access after a chargeback follows Patreon, as above.
• Giving. The 10% we give to each game's cause is worked out from what members actually paid, so a refunded payment is not counted.

Contact: hello@softbodygames.com — tell us your Patreon name (not your password), the game, and the date of the payment.